Privacy Policy
Definitions and Interpretations
In this Agreement the following terms shall have the following meanings:
- “We or Us or Our” means Wirral Sports Medicine & Physiotherapy Clinic;
How we use your information
This privacy policy tells you what to expect when we personal information. It applies to information we collect about:
- Visitors to our websites
- People who use our services (our customers).
Visitors to our Website
Cookies
A cookie is a file containing an identifier made up of letters and numbers. The cookie is sent by our web server to your web browser and is stored by your browser. The identifier is then sent back to our web server each time the browser requests a page from the server. Cookies can be used by web servers to identify and track users as they navigate different pages on a website and identify users returning to a website.
Cookies may be either "persistent" cookies or "session" cookies. A persistent cookie will remain valid until its set expiry date, unless deleted by the user before the expiry date. A session cookie will expire at the end of the user session, when the web browser is closed.
Use of Cookies by Wirral Sports Medicine
We do not use any persistent cookies. Our cookies are all session cookies which expire when you close your browser session. Our cookies do not contain any information that can personally identify a user.
Drupal Cookies
Our website is based on Drupal. Drupal uses a session cookie to improve the user experience when browsing the site and moving from page to page. This cookie will expire at the end of the user session, when the web browser is closed.
Analytics Cookies
We use Google Analytics Universal to analyse the way users interact with our website. They generate statistical and other information about the use of our website by means of session cookies. We use this information to fine tune and improve our website. Our analytics service provider's privacy policy is available at: http://www.google.com/policies/privacy.
Controlling Cookies from within your Browser
These links explain how you can control cookies via your browser. But do bear in mind that if you turn off cookies in your browser, these settings apply to all websites not just this one. Your overall browsing experience might be adversely affected.
Internet Explorer
http://support.microsoft.com/kb/278835
Internet Explorer Mobile
Chrome
http://support.google.com/chrome/bin/answer.py?hl=en-GB&answer=95647
Safari
http://docs.info.apple.com/article.html?path=Safari/5.0/en/9277.html
Firefox
http://support.mozilla.org/en-US/kb/Enabling%20and%20disabling%20cookies
Blackberry
Android
http://support.google.com/mobile/bin/answer.py?hl=en&answer=169022
Opera
http://www.opera.com/browser/tutorials/security/privacy/
Contact Us Web Forms
We provide contact forms on our website. This allows visitors to the website to request that we contact them. The personal data that is collected is the visitor's name, email address and phone number. This data is logged and emailed to clinic@wirralsportsmedicine.com.
If the visitor subsequently becomes our customer that data is stored and retained, otherwise it is deleted after 30 days.
Our Customers and Users of our Services
Obviously, we must hold the details of our customers in order that we can provide them our services.
We will never share your contact details with anyone else unless you give us permission to do so.
Your Rights
Under the General Data Protection Regulation (EU 2016/679) (GDPR), you have rights as an individual which you can exercise in relation to the information we hold about you.
Individual Rights:
The GDPR provides the following rights for individuals:
- The right to be informed
- The right of access
- The right to rectification
- The right to erasure
- The right to restrict processing
- The right to data portability
- The right to object
- Rights in relation to automated decision making and profiling
You can read more about these rights here:
Complaints or Queries
We try to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.
This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of the collection and use of personal information by us. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below.
Access to Personal Information
We try to be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any of their personally identifiable information by making a subject access request under the General Data Protection Regulation (EU 2016/679) (GDPR). If we do hold information about you we will:
- Respond within 30 days
- Tell you what it is
- Tell you why we are holding it
- Tell you who it is shared with
- Let you have a copy of the information in an intelligible form
To make a request to Wirral Sports Medicine for any personal information we may hold you need to put the request in writing to the address provided below.
If we do hold information about you, you can ask us to correct any mistakes there may be in the data.
Links to other websites
This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.
Changes to this privacy notice
We keep our privacy notice under regular review. This privacy notice was last updated on 17th December 2018.
How to contact us
You can write to us at:
Wirral Sports Medicine and Physiotherapy Clinic
The Grove
Willaston Road
Thornton Hough
Wirral
CH63 4JG
You can email us at:
